Are signatures on delivery still required?

No. To minimise the risk of contracting or spreading coronavirus (COVID-19), postal services have enabled contactless delivery.

This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home.

For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.

In all cases, whether a driver delivers to the door or a customer goes into their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device. Please be advised that Decathlon Australia is not liable for any loss or stolen goods.

Nov 16, 2021

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