What happens if I miss my delivery?

Not to worry!

If your order was shipped with Australia Post, your order will be at the nearest post office waiting for collection. Australia Post should have left a slip in your mailbox, or at your front door, informing you of this.

If your order was shipped with TNT, please look for the 'We've missed you' card. You will need to contact support@shippit.com to rearrange delivery.

Please note - We do everything we can to provide you the best service possible, but once Decathlon has signed off on a delivery, we are no longer responsible for delivery times or coordination.

That being said, we are of course more than happy to help should any complications arise, so don't hesitate to contact our Customer Happiness teammates through Live Chat or via Email if you have any concerns.

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