MEMBERSHIP

• Do I have to be a member to shop at Decathlon Australia?

  When shopping with us in-store you do not have to be a member, you can simply skip our membership at the checkout. However, when shopping with us online you do have to login to make your purchase.

• Do I receive a physical card for my Membership?

  You will not receive a physical card for your Decathlon Membership, but your account is always linked to your email, so this will be how you make purchases both online and in-store to ensure your purchase history is accurate. All purchases made under your membership will be retrievable by you whe...

• I have issues with my Decathlon membership account. What should I do?

  We are so sorry to hear you are facing issues with your account, however we should be able to help you out with any membership issues you encounter. Please contact our Customer Service team via Chat or at 'contact.australia@decathlon.com' and let them know of the issue as well as sending any addi...

• What are the benefits of a member?

  By becoming a complete member with Decathlon Australia you have access to; Member prices & exclusive access to multibuy and sales offers Lifetime change of mind returns 7 years warranty on Decathlon passion brand products Digitised record of receipts linked to your membership Exclusive deals...

• What if I decide to opt-out? Do I automatically become a Non Member? Is this updated quickly?

  When you decide to opt out of receiving promotional emails our system will automatically update within 24 hours to reflect this change, which in effect changes your membership status to an incomplete membership. When shopping in-store you will no longer receive all benefits, however, lifetime ret...