MEMBERSHIP

  • Can I withdraw my membership?

    We are sad to see you going. Please send a formal email via the email address you register with us to contact.australia@decathlon.com. Kindly take note all the purchase permanently deleted and Irreversible. However, please note that once your account is deleted, we will no longer have access to...
  • Do I receive a card?

    Decathlon Australia is a Membership Warehouse. We believe that organising ourselves this way allows us to provide our members with the best possible service, not to mention complete access to their stored information, and the latest news. Not only to have customers member details easily available...
  • Do you have access to my personal information?

    Yes, but this is only the information you have provided when making your account, e.g. your name, address, date of birth, email address and phone number. This information is for our Decathlon staff's eyes only and will not be released to any Third Party entities. If you are at all concerned abo...
  • How does the referral program work?

    Finally we have a new referral program! If you have a member status of MVP, you can give your friend $20 by referring them. You will also get $20 once your friend has redeemed their $20 and made a purchase. The minimum spend is $100 to redeem this incentive!  Both customers need to be subscribed ...
  • How long is my $20 voucher valid for? What is the minimum spend?

    When you sign up you will receive your $20 voucher that day available to use immediately. You will have 180 days to use this. Please note that there is a minimum spend of $100 to be able to redeem to voucher!
  • I did not receive an email with the $20 discount code. What should I do?

    So sorry to hear that you haven't received your sign up discount code. Sometimes it can take some time. Please wait up to 15 mins for the email to be sent. Please check your junk & spam folders, as sometimes the email will be received there. Note, the sender of this email is “contact.austral...
  • I have a referral voucher and first time member code. Can I use both?

    This is amazing and welcome to the Decathlon community! You can only use one code at a time. So you will be able to claim your referral code on one purchase and then when you are ready to purchase the second order, you can redeem the first time membership code. Both codes have a minimum spend of...
  • I have issues with my Decathlon membership account. What should I do?

    We are so sorry to hear you are facing issues with your account. Please be ready to share a screenshot of the issue and your email address. Our Customer Happiness Team will sort it out for you. Contact via Live chat between 9:00am - 6:00pm or at contact.australia.com.au! Always happy to help!
  • What are the benefits of a member?

    We have just launched our new Loyalty membership program! If you become a member that is subscribed to receive marketing promotions and personalised offers you are classified as MVP member status. Here you will be entitled to: The 'Test it! Buy it' program. Extended warranty. Early sales access...
  • What if I decide to opt-out? Do I automatically become a player? Is this updated quickly?

    When you decide to opt out from all marketing communications, the system will automatically update within 48 hours and you will fall under the 'player status'. Here you will not have the same benefits as a MVP player does.
  • What if I purchased something last month, and I don’t want to opt-in, do I still have 365 days to return?

    The return policy that will apply is dependent on your status at the time of purchase. So, if you purchased your item prior to 1 October 2021 you will still receive 365 days return. Any Future purchases you make, the 60 day returns or lifetime returns is dependent on your status at the time of pu...