MEMBERSHIP
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You may withdraw your membership with us at anytime. This can be just by unsubscribing if you're an MVP member, or if you would like a full account deletion. This can be done within your Account once logged in on our website. If you encounter any difficulties with this please send an email to our...
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Do I receive a physical card for my Membership?
Decathlon Australia is a membership warehouse, meaning each customer needs to be a member to shop with us. You will not receive a physical card for your Decathlon Membership, but your account is always linked to your email, so this will be how you make purchases both online and in-store to ensure... -
Do you have access to my personal information?
Yes, but this is only the information you have provided when making your account, e.g. your name, address, email address and phone number. This information is for our Decathlon staff's eyes only and will not be released to any Third Party entities. If you are at all concerned about the security ... -
I have issues with my Decathlon membership account. What should I do?
We are so sorry to hear you are facing issues with your account, however we should be able to help you out with any membership issues you encounter. Please contact our Customer Service team via Chat or at 'contact.australia@decathlon.com' and let them know of the issue as well as sending any addi... -
What are the benefits of a member?
We have just launched our new Loyalty membership program! If you become a member that is subscribed to receive marketing promotions and personalised offers you are classified as MVP member status. Here you will be entitled to: 7 year warranty Early sales access. Exclusive MVP membership deals A... -
What if I decide to opt-out? Do I automatically become a player? Is this updated quickly?
When you decide to opt out from all marketing communications, the system will automatically update within 48 hours and you will fall under the 'player status'. You will still see your purchase history under the same membership email, however the additional benefits of being an MVP member will be ...