Miscellaneous

• Do I get a 3 month free service?

  Yes, you do! The time starts from your receipt date. If you have any questions in regards to workshop services and the first free service, please don't hesitate to email us at contact@decathlon.com.au or give your local store a call.

• Can I test the bikes in-store before buying the bike?

  Definitely! We like to have all of our bikes built and ready to ride for you to test out to find the best bike for your needs. For children below the age of 16 years old, they will be required to be supervised by an adult older than 18 years at all times while testing one of our bikes. If our t...

• Can you install accessories onto the bike when I purchase them with the bike?

  We sure can! What is a bike without its accessories anyways? Let the team know which accessories you would like installed onto the bike once purchased and the team will have it put on with no extra cost while you wait for your bike to be prepared.

• How long will it take for my bike to be set-up in the store if I purchase a bike?

  Our teammates will do their best to have the bike prepared as quickly as they can. However, this completely depends on how busy we are on that day. Our technicians can have the bike ready to ride as quick as 5 minutes on a very quiet day. Please note that adding accessories will add to this time...

• What is the bike warranty?

  Decathlon bikes come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if th...

• What pump should I get for my bike?

  Tube valves come in all shapes and sizes, however the pumps here at Decathlon are compatible with every type of valve! You just have to ask yourself if you want a foot pump (faster) or a hand pump (portable), and if you need a psi gauge or not!. Please note that if you would like a hand pump fo...

• Can I buy a fitness machine in store?

  Thank you for your interest in our fitness machines! We definitely do sell fitness machines directly in store. You have the choice to take away when you buy in store or pay shipping for it to be delivered directly to your home, just ask about our InstallEzi service!

• Can I purchase by direct bank transfer?

  We would love to try and make as many payment options available as possible, but we aren't quite there yet. We are currently working on making direct bank transfers available, and we appreciate your patience. At the moment we have these payment methods available: Cash PayPal VISA MasterCard Ame...

• Can I restring my rackets?

  We are glad to offer our restringing services exclusively to our Decathlon members! Restringing services are only processed in our stores. We accept all Tennis racquet brands, but only Perfly and Opfeel for Badminton and Squash. For information on services and pricing click here.

• Can I top up an existing gift card?

  Thank you for your interest in our gift cards! Sadly, it's not possible to top up an existing gift card. Best is to purchase a new gift card.

• Do bikes get delivered in a box, or fully assembled?

  When bikes are received at Decathlon, they are 90% assembled by our workshop pre-delivery, then placed back in their box to be delivered to you, the customer. All that will be required in relation to the assembly by the customer is the fitting of the pedals and the adjusting of the handlebar and...

• Do you offer personalised printing services on goods?

  Yes we do! Want to get a number, name, logo or pattern printed on an item you purchased from us? We have a dedicated printing team who can print on any Decathlon branded clothing apart from windproof and rainproof materials. We have a huge range of fonts and colours to choose from! Come and see ...

• Do you sell gift cards in Australia?

  We do sell gift cards yes! They are only available to be purchased as a physical card, but this can be done in-store or online. They can be loaded with any $ amount between $15 to $250, and redeemed in-store or online.

• How do I maintain the fitness machines?

  Always wipe down the machine with a semi wet cloth (more dry than wet), after each workout. Avoid placing product in direct sunlight or outdoor.

• I have an issue with my machine / I want to repair my machine?

  We are sorry to hear that you are having problems with your machine. For us to serve you better, please share the following information with one of our teammates by chatting with one of our teammates online. a. Order ID b. Detailed problem description and picture of it c. Number of failures and ...

• What services do you offer in your workshop?

  Thank you for your interest in our workshops! Our workshop services include: Bike services and repairs. Personalisation Printing. Restringing. Times may vary, please discuss with your local store about your service needs!

• Where are the fitness machines manufactured and the warranty period?

  Our fitness machines are European designed and manufactured in China. Most of our fitness machines comes with a 2-year warranty. Our treadmill has a warranty for 2 years for motor, parts and labour and for lifetime for the frame.

• Where can I use Decathlon Gift Card?

  Enjoy the flexibility of using your physical gift cards seamlessly, whether it's in-store or online during checkout. If you'd like to use your physical gift card for online purchases, simply get in touch with our friendly customer service team at contact@decathlon.com.au, and they'll assist you i...