Do I get a 3 month free service?
Yes, you do!
The time starts from your receipt date.
If you have any questions in regards to workshop services and the first free service, please don't hesitate to email us at Contact.Australia@decathlon.com or give us a shout on Live Chat.
Can I test the bikes in-store before buying the bike?
We like to have all of our bikes built and ready to ride for you to test out to find the best bike for your needs.
For children below the age of 16 years old, they will be required to be supervised by an adult older than 18 years at all times while testing one of our bikes.
If our t...
Can you install accessories onto the bike when I purchase them with the bike?
We sure can!
What is a bike without its accessories anyways?
Let the team know which accessories you would like installed onto the bike once purchased and the team will have it put on with no extra cost while you wait for your bike to be prepared.
How long will it take for my bike to be set-up in the store if I purchase a bike?
Our teammates will do their best to have the bike prepared as quickly as they can. However, this completely depends on how busy we are on that day.
Our technicians can have the bike ready to ride as quick as 5 minutes on a very quiet day. Please note that adding accessories will add to this time...
Can bikes be shipped?
Yes, bikes can be shipped, but they fall into the category of "bulky item" which means that there is no free shipping on these purchases, due to the need to employ the services of a private shipping company to make the delivery. As a result, the shipping on bikes will generally cost more.
What is the bike warranty?
Decathlon bikes come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if th...
What is the difference between RC100 and RC120?
The RC100 range has a 7 speed shimano tourney drivetrain and the RC120 has 16 speed micro shift drivetrain. The RC120 basically has a bigger range of gears.
Also the RC120 you get a carbon fork, so more lightweight and helps in absorbing vibrations while riding. Hope that helps in your choice!
What pump should I get for my bike?
Tube valves come in all shapes and sizes, however the pumps here at Decathlon are compatible with every type of valve!
You just have to ask yourself if you want a foot pump (faster) or a hand pump (portable), and if you need a psi gauge or not!.
Please note that if you would like a hand pump fo...
Do bikes get delivered in a box, or fully assembled?
When bikes are received at Decathlon, they are 90% assembled by our workshop pre-delivery, then placed back in their box to be delivered to you, the customer.
All that will be required in relation to the assembly by the customer is the fitting of the pedals and the adjusting of the handlebar and...