Is my store open?
At Decathlon, our number one priority is our customers and teammates health, as well as that of our wider community.
With the crisis we face now, our values of 'vitality' and 'responsibility', as well as 'solidarity', are more important than ever and will allow us to fight through these difficul...
Are you still operating online?
Our website is operating as usual. You can use our contactless click and collect system, please refer to this article, or you can have your order delivered at home, but please advise there are delivery delays.
Are you still providing delivery services?
We definitely are!
We are currently offering free shipping on orders over $120! The shipping costs will depend on your delivery address, whether you have chosen express or standard shipping, as well as the weight of your item/s.
The cost will be calculated for you during the checkout process be...
Are signatures on delivery still required while Covid-19 restrictions in place?
No. To minimise the risk of contracting or spreading coronavirus (COVID-19), postal services have enabled contactless delivery.
This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home.
For home delivery of parcels normally requiring ...
Can I return or Exchange my instore purchase during the lockdown?
Sadly, you won't be able to come into our Decathlon stores to process an exchange or refund whilst the stores are shut during the latest Covid-19 restriction updates. This only applies to Sydney stores as our Victorian stores are now open!
If you have an online order, you are still eligible to r...
Can I visit your workshop during lockdown?
Thank you for your interest in our workshops!
Sadly, at this stage with the current restrictions in place throughout Sydney, we will not be opened for any of our workshop services.
If you have a bike, personalisation or restringing pr...
Can the Easybreath mask be used for medical purposes?
Over the past few days there have been stories circulating online that the Easybreath mask can be used to protect against the Coronavirus, but we must be clear that it has not been designed for this purpose.
It has been designed as a snorkeling mask and we do not recommend making any modificatio...
Have the collection times with Australia Post been changed?
Yes, collection times have been brought forward while coronavirus (COVID-19) restrictions are in place, including for Express Post and Parcel Post.
Please click here to learn more. We hope you are all staying safe and well!
How long is delivery during restrictions/lockdowns?
Due to the unprecedented events of a state long down and or restrictions, there may be an increased volume of online orders. What this means is that delivery times may be longer than usual.
We will do our best to process your order, but please expect potential delays for your order to get to you...
Lockdown click and collect extension
During lockdowns, there will be some changes with click and collect. Please refer to the contactless pick up instructions.
The standard policy for click and collect is usually 7 days, if it isn’t picked up within that timeframe your order will be cancelled.
However, during this difficult time a...
My bulky order with Allied hasn't arrived. What should I do?
Sadly, there are severe delays with Allied Express. This is due to the surge in volume and less manpower due to the Covid-19 restrictions in place, to ensure safety for all involved.
At this stage, there are potential delays up to 4 weeks. Allied Express are working hard to get the orders safely...
Sydney lockdown notice
Given the ongoing number of infectious cases in the community, the current lockdown will be extended for at least another two weeks until 11:59pm on Friday, 30 July.
We are constantly reviewing the health advice and will continue to update the community if any changes are re...
What should I do if my parcel delivery with Australia Post is delayed?
Australia Post is experiencing significant delivery delays due to a surge in parcel volumes and the restrictions in place in New South Wales and now Victoria.
However, please note that most late items arrive within 7 business days of the expected delivery date.
If your delivery is delayed by mo...