Can I cancel my order?

We're sorry to hear you're looking to cancel your order!

If you have placed a Click and Collect and it has not yet been collected we can cancel your order for you. Just send us an email to contact.australia@decathlon.com.

Orders for delivery are being shipped from our warehouse! The time from placing the order to it leaving our warehouse is very quick, so, usually, we can't cancel an order once it has been placed. However, if you place an order within 5 mins and during business hours, we possibly may be able to assist. Please contact us through live chat or via email.

Once the package reaches you we will treat the cancellation as a normal return and process a refund once the package arrives back to us. Please note, we're unable to refund the original shipping fee and return shipping will have to be paid for in these cases.

Nov 16, 2021

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