ONLINE ORDER

  • Can I cancel my order?

    We're sorry to hear you're looking to cancel your order! If you have placed a Click and Collect and it has not yet been collected we can cancel your order for you. Just send us an email to contact.australia@decathlon.com. Orders for delivery are being shipped from our warehouse! The time from p...
  • Can I change my address on my order?

    We do our best to get your orders processed & delivered as soon as we get them. Unfortunately, there is no way for you to update your shipping details once your order has been placed. However, we know these things happen from time to time and we'll do our best to help out! If you wish to amen...
  • Can I add to my order?

    Unfortunately, once the order has been placed the payment has been finalised and we cannot add anything else to the order. That being said, we'll do our absolute best to help! If the order hasn't already left us you're welcome to place a new order and let us know the order numbers of the orders ...
  • New sale price after purchase

    Decathlon may provide members with promotional campaigns from time to time. The member acknowledges the promotional campaigns come with conditions which are listed below: Limited stock available. Limited sizes available Limited colours available One item per household may be applicable. Decathlo...
  • What are the available payment options?

    At Decathlon, we accept the following means of payment: In-store: Cash VISA MasterCard AMEX After Pay Online: VISA MasterCard AMEX PayPal After Pay (Orders over $200) Zip Pay (Orders over $200) We currently don't offer any internal finance options, but we're working on more alternatives to mak...
  • Can I make a bulk purchase?

    Sadly, at present, we just aren't set up to accommodate bulk orders. We will try our best but would need time to source and order all of the necessary items. To have a hope of accomplishing this, we will require a full list of sizes and colours, and your patience. In some cases, if the need is ...
  • Authorised commercial gestures

    From time to time, and for special circumstances our Customer Happiness Teammates may honour a partial discount for the following: Cosmetic damage Shipping Voucher wasn't working online Promotional price difference with the specified policy timeframe (72 hours only) In the event that a partial d...
  • My online order has been cancelled?

    Decathlon's greatest desire is to ensure our customers are delighted at all levels. From time to time, when it comes to picking and packing your order from the warehouse or stores, sadly there may be inventory issues and no stock availability. In this event, sadly you will be refunded. We are cu...