ONLINE ORDER

  • Can I cancel my order?

    If you have placed a Click and Collect order and it has not yet been collected we can cancel your order for you by contacting our Customer Service team via ‘contact.australia@decathlon.com’. Orders for delivery cannot be cancelled or changed once you have received your order confirmation email. ...

  • Can I change my address on my order?

    Unfortunately, we’re unable to change or edit any aspect of an order once it has been placed, so we cannot change your delivery address once your order has been confirmed. Once your order has been processed and passed on to our couriers we can aid in reaching out to our couriers to have an addres...

  • Can I add an item to my order?

    Once an order has been placed we are unable to edit it in any way, and this is the same for adding an item to an existing order. If you missed an item when placing your order a new order can be placed to ensure you still receive this item.

  • What are the available payment options?

    At Decathlon, we accept the following means of payment: In-store: Cash VISA MasterCard AMEX After Pay Decathlon Gift Card Online: VISA MasterCard AMEX PayPal After Pay (Orders over $50) Decathlon Gift Card We currently don't offer any internal finance options or payments over the phone, but we...

  • An item in my order has been refunded. Why?

    Unfortunately, this will happen if our fulfilment team was unable to secure all items in your order. You will be notified of this via email as soon as the refund has been issued with the funds returning to your original form of payment in 3-5 business days.

  • Authorised commercial gestures

    From time to time, and for special circumstances our Customer Service team may honour a partial discount for the following: Cosmetic damage Shipping Voucher wasn't working online Promotional price difference with the specified policy timeframe (72 hours only) In the event that a partial discount...

  • My online order has been cancelled. Why?

    From time to time when it comes to processing your online orders, sometimes item/s are out of stock, causing an anomaly to occur. In these cases, a refund will be issued, effectively cancelling your order. You will be notified via email when this happens and your funds will return to your origina...

  • Previous purchases & invoices

    Effective from March 5, 2024, we've introduced an update to our website that enables customers to access their purchase history for both online and in-store transactions. To view your purchase history, simply log into your membership on our website and select 'Purchase History.' Please note that ...

  • Where can I use Decathlon Gift Card?

    Enjoy the flexibility of using your physical Decathlon gift cards seamlessly, whether it's in-store or online during checkout. For online purchases please enter your gift card details within the payment section at the checkout. Please know that ACTIVE Gift cards can only be used in-store.