PRODUCTS
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Are there any other colours or sizes of this product available in-store that aren't on your website?
Decathlon is an Omni-channel retailer, which means that we supply the same range and prices online and in-store. We want to make our products, and by extension sport, as widely available as possible! On our website we do provide some 'online exclusive' items which are only available for purchase ... -
We are glad to offer our restringing services exclusively to our Decathlon members! Restringing services are only processed in our stores. We accept all Tennis racquet brands, but only Perfly and Opfeel for Badminton and Squash, which are exclusive brands sold at Decathlon. If you're looking to h...
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Can I test bikes in-store before buying?
Definitely! We like to have all of our bikes built and ready to ride for you to test out to find the best bike for your needs. For children below the age of 16 years old, they will be required to be supervised by an adult at all times while testing one of our bikes. If our teammates believe you a... -
Can you install accessories onto the bike when I purchase them with the bike?
We sure can!What is a bike without its accessories anyways? Please let the team in-store know which accessories you would like installed onto the bike once purchased and the team will have it put on with no extra cost while you wait for your bike to be prepared. Please know that this is an in-sto... -
The balls you purchase from online are not inflated as we won't to ensure no damage occurs during the shipping of your order, however, instore all our balls come inflated, or you can ask our friendly staff to provide this service for you.
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Do bikes get delivered in a box, or fully assembled?
When bikes are received at Decathlon, they are 90% assembled by our workshop pre-delivery, with only the handlebars, seat and pedals needing to be attached/adjusted. If you purchase a bike for home delivery they will arrive in this manner - in a box with only some aspects needing adjustment. Ple... -
Do Decathlon Bikes come with a 3 month free service?
Yes! All Decathlon branded bikes purchased either online or instore come with a 3-month free service starting from the date of purchase. If you would like to utilise this service, please come into your closest Decathlon Experience Store and our Bike team instore will provide you with this service... -
Do you offer personalised printing services on goods?
Yes we do! At our Decathlon Expereince Stores located in Victoria and New South Wales we have a dedicated printing team who can print on any Decathlon branded clothing apart from windproof and rainproof materials. We have a huge range of fonts and colours to choose from! Come and see our friendly... -
Do you service Bikes/Scooters?
We are glad to offer our bike & scooter services exclusively to our Decathlon members! Please take note that Decathlon workshops will only accept bike repair services for the following bike brands: 1. Btwin 2. Triban 3. Rockrider 4. Tilt 5. Elops. Our workshop technicians have the right to re... -
How can I find the right model for me?
Decathlon Australia employs a broad range of passionate, experienced sports users. For this reason, our teams at each store are well equipped to advise our customers about the correct equipment or clothing for any of the 70+ sports in our range! A general guide to find the right model for you wo... -
How to choose kid's shoe sizing?
For sizing in general, all products should have an attached size guide to help you decide on the best size for you. Please know that all shoe sizing is in EU sizing. If there are any concerns please don't hesitate to head in store or reach out to us for advice via chat or at contact.australia@dec... -
How to choose the right size Easybreath mask
Our Easybreath Mask comes in 3 different sizes: XS: for children aged 3-10 S-M: children over 10 years of age and female adults\ M-L: adult men (typically) We have a super easy returns policy, so if you purchase a size and it doesn't fit, you will always be able to return it and purchase a new si... -
I have an issue with my fitness machine.
If you encounter any issues when using your fitness machine purchased at Decathlon, please get in contact with our Customer Service team at 'contact.australia@decathlon.com' and provide the following details: a. Order ID b. Detailed problem description and pictures/videos of it Depending on whet... -
Unless otherwise specified, our sizing is in European measurements. UK measurements are provided within our size guide as well as 'general sizing' for all of our items and are closely related to AU sizes in order to facilitate easier purchasing online. Generally speaking, we will advertise EU siz...
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All of the our Decathlon branded products have a 7 year warranty period. Decathlon goods come with guarantees that cannot be excluded under the Australian Consumer Law and as a customer you are entitled to a replacement or refund for a major failure and compensation for any other reasonably fores...