What are the delivery options for online purchases?
When you buy online, we provide a range of convenient delivery options so you can get your purchases when you want. At checkout, we’ll show you the available options and delivery cost based on the items in your cart and where you need them delivered. We offer 3 delivery options so you can choose ...
How can I track my order?
After you've placed your order online, there are a few things that should happen to help you follow the shipping progress through to delivery.
A confirmation message will be sent to your e-mail once the order is successfully placed.
A second message with a tracking number will be triggered once ...
How much does shipping cost?
Sorry, we don't have an automatic shipping calculator at the moment!
The shipping costs will depend on your delivery address, as well as the weight of your item/s. The cost will be calculated for you during the checkout process before any payment details have been added.
We are currently offeri...
What happens if I miss my delivery?
Not to worry!
If your order was shipped with Australia Post, your order will be at the nearest post office waiting for collection. Australia Post should have left a slip in your mailbox, or at your front door, informing you of this.
If your order was shipped with TNT, please look for the 'We've...
Are signatures on delivery still required?
No. To minimise the risk of contracting or spreading coronavirus (COVID-19), postal services have enabled contactless delivery.
This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home.
For home delivery of parcels normally requiring ...
TNT hasn't delivered my order?
Sadly, there are substantial delays with TNT. This is due to the surge in volume.
At this stage, there are delays in collection pick-ups from our warehouse and in transit. TNT is working hard to get the orders safely to the customers. Expect up to 4 weeks.
We appreciate your patience and are he...
My order with Australia Post is delayed
Australia Post is experiencing substantial delivery delays due to a surge in parcel volumes.
Please be advised that there are delays up to 4 weeks. Please contact our Customer Happiness teammates for assistance.
I didn't receive all my goods
If some of your order has not arrived, it is most likely that your order has been split into multiple shipments and are still on the way to you.
Orders containing multiple items may be split automatically by our system depending on stock levels at the time your order was placed and the dimension...
I have a missing item in my order, what should I do?
Thank you shopping with us! We are sorry to hear that your order is not complete. We will sort it out for you! Please reach out to one of our friendly Customer Happiness Ambassadors on live chat or through firstname.lastname@example.org. Please have your order details handy!
My order was damaged
In the very rare circumstance that one of our shipping partners delivered your item damaged, we would like you to take photos immediately and forward them to us at email@example.com.
We will then proceed on a case-by-case basis, generally investigating the matter to find out where ...
Sending to PO Box, Collection Point, Locked Bag or Roadside Mailbox (RMB) addresses
Some address types have restrictions and limitations on what can be sent to them. These are generally about the size and weight of the items being sent but also which carriers will deliver to them.
If you have any questions, please contact our Customer Happiness teammates via live chat.