DELIVERY
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After you place your online order for delivery you should receive: Confirmation email: notifying you that your order has been successfully placed. Tracking email: after your order has been successfully processed you will receive your tracking details via email. These can be entered through the r...
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The shipping costs will depend on your delivery address, as well as the weight and size of your total order. The cost will be calculated for you during the checkout process before any payment details have been added so you can check before you buy!
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Decathlon’s fulfilment process is sometimes completed at multiple store locations, so some orders will arrive in 2 or more shipments due to not all items from your order being available from 1 store. This will be identifiable when placing your order, with our shipping page breaking down your orde...
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In the very rare circumstance that one of our shipping partners delivered your item damaged, please contact our Customer Service team along with photos to showcase the damage at 'contact.australia@decathlon.com'. We will then proceed on a case-by-case basis, generally investigating the matter to...
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Sending to PO Box, Collection Point, Locked Bag or Roadside Mailbox (RMB) addresses
Some address types have restrictions and limitations on what can be sent to them. We’re unable to send anything over 1 metre in length to PO boxes due to this restriction. In these cases where a PO Box has been allocated as a delivery address for an order which won’t be accepted your order may be...