DELIVERY
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After you place your online order for delivery you should receive: Confirmation email: notifying you that your order has been successfully placed. Tracking email: after your order has been successfully processed you will receive your tracking details via email. These can be entered through the r...
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The shipping costs will depend on your delivery address, as well as the weight and size of your total order. The cost will be calculated for you during the checkout process before any payment details have been added so you can check before you buy!
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Decathlon’s fulfilment process is sometimes completed at multiple store locations, so some orders will arrive in 2 or more shipments due to not all items from your order being available from 1 store. This will be identifiable when placing your order, with our shipping page breaking down your orde...
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In the very rare circumstance that one of our shipping partners delivered your item damaged, please contact our Customer Service team along with photos to showcase the damage at 'contact.australia@decathlon.com'. We will then proceed on a case-by-case basis, generally investigating the matter to...
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Do you provide an Installation Service for Decathlon products?
We offer a Home Delivery and Installation Service which is booked and organised with our fitness technician partners InstallEzi on selected Bulky Decathlon Fitness and Decathlon Sporting Equipment including: Treadmills Exercise Equipment Rowing Machines Exercise Bikes & Ellipticals Basket Ho... -
Once your order has been processed at one of our Decathlon stores, a booking for the delivery and installation of your order will be organised by Decathlon - this can take up to 48 hours to be created. You’ll receive a phone call within 4 hours after your booking for the order from our partners a...