CLICK AND COLLECT
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Click & Collect is an easy way to buy online and pick up your items from your local Decathlon store. Plus it's FREE! How to use Click & Collect: Once you have added your desired items to your cart, you can select in your cart if you wish to have your product delivered or placed for Click...
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How long will it take for my click and collect order to be ready?
Decathlon Australia offers a 1 hour click and collect service at each of our Experience stores across Sydney and Melbourne if your order is placed before 4pm. We also offer click and collects to be collected from our Convenience Stores located in Sydney if you’re not located close to one of our E... -
How long will you hold onto my order if I cannot come and pick it up?
All click and collect orders are available for collection up to 2 weeks after the order was placed, however we are always able to extend this period. If you need an extension on your collection period please contact our customer service team at: ‘contact.australia@decathlon.com’ and they will hap... -
What if I come in and my order is not ready?
If you have received an order collection email, it is unlikely the order won't be ready as the email goes out only after the order has been confirmed by the pickup location. However, in the rare cases where this could happen (or you head in store without the confirmation email), our friendly team... -
What is the exchange policy on Click and Collect orders?
Our policies are the same regardless of how you make your purchase. For MVP members you have a lifetime to return your order, as long as it meets the return requirements (aka: products is unused, in resalable condition and has all original tags intact). If you are a PLAYER member with us, you hav...