What is Click & Collect?
Click & Collect is an easy way to buy online and pick up your items from your local Decathlon store. Plus it's FREE!
How to use Click & Collect:
Once you select your product/s and have entered your postcode to check availability, then add to cart and hit checkout and your shopping cart w...
What are the opening hours for the stores?
Our Decathlon stores are open, however shopping conditions may be a little different as we follow the recommended Government instructions. To enter the stores you will need to have proof of vaccination.
All store hours will be updated and you can click the below links to view all the operating h...
Contactless Click & Collect
Our stores have reopened, however, things may look slightly different. To help you shop safely, we’ve added a few changes in line with Government requirements, including mask-wearing, checking in and vaccination certificates being mandatory to enter our stores.
We are constantly reviewing the he...
How long will it take for my click and collect order to be ready?
The Decathlon promise time for our store click and collects is 2 hours as long as your order has been placed before 4pm and not on the weekend. All orders placed after 4pm are ready for collection by 12 noon the next day.
Please note that during promotional sales or on the weekends, it may take ...
Now that my order is ready, what do I do when I get to the store?
Come and visit us at the welcome desk as you enter, inform our lovely team that you are there to pick up your order, and show them your order collection email and some photo ID and our welcome desk team will grab your order for you.
If you are picking up your click and collect during restriction...
How long will you hold onto my order if I cannot come and pick it up?
We will hold onto your order for 7 days. If you need a little bit more time to collect it, please let our Customer Happiness Team know at firstname.lastname@example.org and they will let the team know to hold your order until you can collect it.
Please note, we can only stretch the pickup date ...
What if I come in and my order is not ready?
If you have received an order collection email, it is extremely unlikely the order won't be ready as the email goes out only after the order has been completely processed.
However, in the small cases where that happens (oops!), our friendly teammates will arrange your order for you on the spot a...
What is the exchange policy on Click and Collect orders?
Our policies are the same regardless of how you make your purchase; for MVP members you have a lifetime to return your order, as long as it meets the return requirements. If you are a PLAYER member then you have 60 days to return. You are eligible to exchange your click and collect in store only!...
Where can I collect my click and collect order from?
During the process of making your order, you will have selected which store you would like to make the collection from.
At the moment, you will have a choice from Tempe and Auburn in NSW, while in VIC you will be able to choose from Box Hill, Knoxfield, Moorabbin and South Morang.
We also have ...