CLICK AND COLLECT
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Click & Collect is an easy way to buy online and pick up your items from your local Decathlon store. How to use Click & Collect: Once you have added your desired items to your cart, you can select in your cart if you wish to have your product delivered or placed for Click and Collect. It...
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How long will it take for my click and collect order to be ready?
Click & Collect is offered subject to availability and depends on the type of product you're purchasing. Collection timeframes range from 1 hour to 7 days, and this collection timeframe will be available at the checkout prior to placing your order. Decathlon Australia offers a 1 hour click a... -
How long will you hold onto my order if I cannot come and pick it up?
All click and collect orders are available for collection up to 2 weeks after the order was placed, however we are always able to extend this period. If you need an extension on your collection period please contact our customer service team at: ‘contact.australia@decathlon.com’ and they will hap... -
What if I come in and my Click and Collect order is not ready?
If you have received an order collection email, it is unlikely the order won't be ready as the email goes out only after the order has been confirmed by the pickup location. However, in the rare cases where this could happen (or you head in store without the confirmation email), our friendly team... -
What is the exchange policy on Click and Collect orders?
Our policies are the same regardless of how you make your purchase. For Decathlon members you have a lifetime to return your order, as long as it meets the return requirements (aka: products is unused, in resalable condition and has all original tags intact). If you are a non-member with us, you ...