The process is super easy! To return for a refund a purchase you made in person at one of our stores, all you need to provide is the item/s to be returned, the email address attached to the account the purchases were made under, and, if they were paid for by eftpos, the original card the purchases were made on.
For purchases made in one of our stores, our returns policy states that we will always refund money the same way it was paid, provided the product is returned in-store; whether it's via credit, debit, cash or gift card.
No refund will be made to an alternative credit card, or out to cash if the original purchase was made on card.
If the original credit or debit card used is unavailable, then the best we can provide is a gift card equal to the refund amount.
For more information on returns and the return policy deadline, please read our returns policies here.