RETURNS

• How do I return an online order?

  Online returns can be created via our website within your purchase history once logged in to your membership account with us. If your order was placed after the 5th March 2024, please locate the order you’re looking to return within your purchase history once logged in to your online account with...

• How do I return an in-store purchase?

  Returns for purchases made at a physical Decathlon store can only be returned and refunded in-store. Please bring your returning item/s back to your closest Decathlon store and our team in-store will be able to provide you with a refund. Please know that we do not do direct exchanges for any retu...

• What if I can't go in store to return my purchase?

  We totally understand that sometimes it simply isn't possible to get back to one of our stores where you previously purchased from. In these cases, if you are outside a 50 kilometre radius of your nearest store, the return shipping process is the same as for online purchases. Please reach out to ...

• Will I be able to return goods purchased via a Decathlon gift card?

  Yes. If you return an item purchased with a Decathlon Gift Card the refund amount will be credited back to a separate gift card. This is applicable for both online and in-store purchases. For in-store purchases our tills team will reimburse this amount back to a new gift card to be used when the ...

• How to return an Online Exclusive order originally sold by one of our partner brands?

  If you’re looking to return an online exclusive item purchased on our website please know that these items will follow a different returns policy as they are processed and shipped by our partner brands. All online exclusive items have a returns policy of 15 days. Please reach out to our Customer ...