RETURNS & EXCHANGES

  • How do I return an online order?

    We're sorry to hear that your item/s weren't suitable but happy to start the return process for you! Online orders can be lodged and returned via our online return portal through our website on the 'lodge return' tab at the bottom of our website. Alternatively, please click here. The next step ...
  • How do I exchange an in store purchase?

    If you are wanting to exchange, simply bring your item/s to the store, with the email address registered to the Decathlon account, which the items were purchased on, and our friendly teammates will be able to handle the rest. If the item you are replacing with the original purchase costs less, t...
  • How do I return for a refund an instore purchase?

    The process is super easy! To return for a refund a purchase you made in person at one of our stores, all you need to provide is the item/s to be returned, the email address attached to the account the purchases were made under, and, if they were paid for by eftpos, the original card the purchase...
  • What if I can't go in store to return my purchase?

    We totally understand that sometimes it simply isn't possible to get back to one of our stores where you previously purchased from. In these cases, if you are outside a 50 kilometer radius of your nearest store,  the return shipping process is the same as for online purchases, you will have to c...
  • Will I be able to return goods purchased via gift card?

    Yes. If you return an item purchased with a Decathlon Gift Card, your refund amount will be credited back to another gift card. For more information on returns and the return policy deadline, please read our returns policy here.