RETURNS & EXCHANGES

  • How do I return an online order?

    Online returns can be created via our website within your purchase history once logged in to your membership account with us. If your order was made prior to 5th March 2024 and has an order number containing 6-numerical digits please create your return via this link: ‘https://decathlon.returnlogi...
  • How do I return an in-store purchase?

    Returns for purchases made at a physical Decathlon store can only be processed in-store. Please bring your returning item/s back to your closest Decathlon store and our team in-store will be able to provide you with a refund or exchange. No worries if you cannot locate your original receipt, we w...
  • What if I can't go in store to return my purchase?

    We totally understand that sometimes it simply isn't possible to get back to one of our stores where you previously purchased from. In these cases, if you are outside a 50 kilometre radius of your nearest store, the return shipping process is the same as for online purchases. Please reach out to ...
  • Will I be able to return goods purchased via a Decathlon gift card?

    Yes. If you return an item purchased with a Decathlon Gift Card the refund amount will be credited back to a separate gift card. This is applicable for both online and in-store purchases. For in-store purchases our tills team will reimburse this amount back to a new gift card to be used when the ...
  • How to return an online exclusive item from my online order?

    If you’re looking to return an item purchased on our website for an online exclusive item from one of the below retailers please reach out to the most relevant contact below. Decathlon will not accept a return for any Online Exclusive product, with all returns having to be sent back to the origin...