How do I return an online order?

We're sorry to hear that your item/s weren't suitable but happy to start the return process for you!

Online orders can be lodged and returned via our online return portal through our website on the 'lodge return' tab at the bottom of our website. Alternatively, please click here.

The next step is to have your order number and email handy. Once you have lodged your return with us, please package your items securely with the RMA slip inside your package.

Your return request must meet the guidelines outlined in our policy. Decathlon reserves the right to deny the return if the item(s) fail to meet our return policy requirements. If you'd like to exchange your current item/s you can only do this via our Decathlon stores and won't need to lodge a return online. Online returns will be processed as a refund only.

Please contact us via our live chat or email contact.australia@decathlon.com, if you have an issue with your order regarding an error or fault.

Please be advised that you are reliable for your shipment unless we have honored shipping on our end! You can return via Australia Post, Parcel Point, or courier service of your choice. Please make sure that you keep hold of your tracking number for your returned parcel.

Once your parcel has arrived back at our Head Quarters, we will issue your refund back into your original method of payment. Please note your refund can take 3 - 10 business days to reflect in your account.

For more information on returns and the return policy deadline, please read our returns policies.

Nov 16, 2021

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