What if I can't go in store to return my purchase?

We totally understand that sometimes it simply isn't possible to get back to one of our stores where you previously purchased from. In these cases, if you are outside a 50 kilometre radius of your nearest store, the return shipping process is the same as for online purchases. Please reach out to our Customer Service team at ‘contact.australia@decathlon.com’ and let them know of the returning item along with images of the item/s as well as your address so they can provide you with a shipping label. We may be able to provide you with a refund via a manual process or provide you with an online-only discount code with the amount associated with the returning product/s. This information only relates to returning purchases made in-store directly to one of our stores.

Mar 5, 2024

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