HOW CAN WE HELP?

• How can I track my order?
• How much does shipping cost?
• I didn't receive all my goods
• My order was damaged
• Do you provide an Installation Service for Decathlon products?
• How long will it take to get my bulky Decathlon fitness or sporting product to be delivered and assembled if I'm interested in an installation service?

• What is Click & Collect?
• How long will it take for my click and collect order to be ready?
• How long will you hold onto my order if I cannot come and pick it up?
• What if I come in and my order is not ready?
• What is the exchange policy on Click and Collect orders?

• Can I cancel my order?
• Can I change my address on my order?
• Can I add an item to my order?
• What are the available payment options?
• An item in my order has been refunded. Why?
• Authorised commercial gestures
• My online order has been cancelled. Why?

See all articles in ONLINE ORDER →

• How do I return an online order?
• How do I return an in-store purchase?
• What if I can't go in store to return my purchase?
• Will I be able to return goods purchased via a Decathlon gift card?
• How to return an Online Exclusive order originally sold by one of our partner brands?

• What are the opening hours for the stores?
• What is your phone number?
• What is the Surfboard Warehouse?

• Are there any other colours or sizes of this product available in-store that aren't on your website?
• Can I restring my rackets?
• Can I test bikes in-store before buying?
• Can you install accessories onto the bike when I purchase them with the bike?
• Do balls come inflated?
• Do bikes get delivered in a box, or fully assembled?
• Do Decathlon Bikes come with a 3 month free service?

See all articles in PRODUCTS →

• Do I have to be a member to shop at Decathlon Australia?
• Do I receive a physical card for my Membership?
• I have issues with my Decathlon membership account. What should I do?
• What are the benefits of a member?
• What if I decide to opt-out? Do I automatically become a Non Member? Is this updated quickly?

• How can I find out if there are roles available in my local store?
• What are you live chat operating hours?
• Who can I contact in regards to partnership/sponsorship?

• Do I get a 3 month free service?
• Can I test the bikes in-store before buying the bike?
• Can you install accessories onto the bike when I purchase them with the bike?
• How long will it take for my bike to be set-up in the store if I purchase a bike?
• What is the bike warranty?
• What pump should I get for my bike?
• Can I buy a fitness machine in store?

See all articles in Miscellaneous →